Return & Refund Policy

At NIWLE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we're here to help.

Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, undamaged, and in their original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products
• Products without original packaging
• Customized or personal items

Refund Process

• Once your return is received and inspected, we will notify you about the approval status.
• Approved refunds will be processed within 5–7 business days to the original payment method.

Exchange

Exchanges are available only for damaged, defective, or wrong products received.

Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with product photos & packaging video.

Cancellation

Orders can only be cancelled before they are shipped.